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Q: The games are very slow

A: There are a few possibilities.

You have too many browser windows open. Advertisements (particularly animated ones) or games displayed on other windows, even if not visible, can slow your computer down. Try closing any other open browser windows.

Your system may be slow. Most of our games should run fine unless your computer is really old and slow.

Your windows display driver may need to be updated. Please see how do I update my graphics drivers?


Q: Java game does not work. How do I install or enable Java?

A: Either your computer does not have Java installed or you have Java disabled.

Note Microsoft Windows XP does not come with Java built in, you must download and install it from the following.

To download and install java please click the following link to download the latest version of Java.

java.com/en/download/

If you may already have Java installed, then you may simply have it disabled.

Using Internet Explorer, to check if Java is enabled select tools from the main menu select internet options, select the security tab, then select internet under the zone selection area. Move the slider bar to Medium, High safety disables Java for example. If you are using a custom security level then select the custom level button and make sure that Java permissions is set to enable Java and that Run ActiveX controls is enabled. Also, make sure you have the JIT (just in time) compiler option turned on from the advanced settings tab for best performance.


Q: Flash or Shockwave game does not work. How do I install or enable Flash or Shockwave?

A: Either your computer does not have Flash / Shockwave installed or you have Flash / Shockwave disabled.

See the following link to download and install the Macromedia Flash plugin.

Download Flash Player

See the following link to download and install the Macromedia Shockwave plugin.

Download Shockwave Player

You may already have Flash / Shockwave installed but simply have it disabled.

Using Internet Explorer, to check if Flash / Shockwave is enabled select tools from the main menu select internet options, select the security tab, then select internet under the zone selection area. Move the slider bar to medium. If you are using a custom security level then select the custom level button. From the security settings screen make sure that Run ActiveX controls is enabled. The High safety disables ActiveX for example. ActiveX must be enabled to use Flash or Shockwave.


Q: ActiveX game does not work. How do I enable ActiveX?

A: ActiveX works only with Windows computers and Microsoft Internet Explorer . Sorry Firefox, Netscape, and Mac OSX are not supported.

Note: In many professional work or school environments ActixeX is disabled and you may be locked out from enabling it. If so we suggest trying the game from home.

Using Internet Explorer, from the main menu select Tools then Internet options, select the Security tab, then select Internet under the zone selection area. Move the slider bar to Medium. If you are using a custom security level then select the custom level button. From the security settings screen make sure that Run ActiveX controls is enabled. The High safety disables ActiveX for example.


Q: I see a "You do not have Javascript enabled" message. How do I enable Javascript?

A: You have Javascript disabled within your web browser settings.

Using Internet Explorer, to check if Javascript is enabled select tools from the main menu select internet options, select the security tab, then select internet under the zone selection area. Move the slider bar to medium. If you are using a custom security level then select the custom level button. From the security settings screen make sure that Active Scripting is enabled.


Q: A downloaded game crashes or has problems, how do I update my video graphics drivers?

A: Many of our downloadable games make heavy use of the Microsoft DirectX, OpenGL, and separate video card drivers. If your game has problems or crashes, you can typically fix the problem by updating ALL OF THESE.

See the following to get the latest Microsoft DirectX drivers.

www.microsoft.com/directx/

See the following to get the latest video card and OpenGL drivers based upon what video card you have. The latest OpenGL drivers are typically automatically installed when you update your video card drivers.

www.ati.com - If you have an ATI Technologies based video card, typically higher end computers.

www.nvidia.com - If you have an NVidia based video card, typically higher end computers.

www.intel.com - If you have an Intel based video card, typically low end computers with on-board graphics hardware.

If your video card is not in this list, try this site that has a large list of video card drivers.

www.computerhope.com/drivers/video.htm

To determine what type of video card your Windows computer has, go to your Windows control panel, select the display icon, from the display properties screen select the settings tab then select the advanced button, from the driver properties screen select the adapter tab. ATI and NVidia video cards are most common these days.


Q: I am getting a virus warning message from a downloaded game.

A: Please note we rigorously test our games using many current virus scanners and our games are 100% spyware, adware, and virus free.

Sometimes a virus or spyware scanner incorrectly identifies our games as having a virus, trojan, or spyware. If this happens please update your virus scanner and the problem will typically go away. Otherwise look for and use a setting in your virus scanner that will disable the scanning on the directory where the game is installed. You could also temporarily disable your virus scanner, however we do not recommend this and if you do be certain to re-enable it after you are done so that you stay protected.


Q: How do I recover my login or password?

A: Use the recover my login or password screen to have our site send you an email with your login information.


Q: How do I deactivate my account / registration?

A: Login to My HonestGames.com. Using the "My Profile" tab, use the unsubscribe option and if wanted turn the publicly visible option. Thus we will not contact you any further.


Q: How do I enable cookies?

A: You must have cookies enabled to be able to login to our web site. Using Internet Explorer select "Tools" then "Internet Options" from the main menu, select the "Privacy" tab on the options screen, then select the appropriate setting. We suggest medium to block appropriate 3rd party cookies while enabling the current website's cookies.

 

 

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